Support contact

When to contact support

Before:

1. Check FAQ.
2. Review Troubleshooting.
3. Ask your internal administrator.

If nothing resolves it, escalate to official support.

How to contact

Official support is provided by Zaaz. Channels per urgency:

Bug or blocking error

• Email: support@zaazcrm.com
• Include:
• Name and company.
• Description of the problem.
• Steps to reproduce.
• Error screenshot.
• Approximate time.
• Typical response: 4-24 hours during business hours.

How-to question

• First: review this manual.
• If unresolved: support@zaazcrm.com.
• Response: 1-2 business days.

New feature request

• Email with subject "Suggestion: ..."
• Implementation per product roadmap.

Emergency / system down

• Emergency phone provided when contracting.

Information that helps

• Your company (subdomain: <your-company>.zaazcrm.com).
• Your user email.
• Browser and version.
• Operating system.
• Incident time (with time zone).
• Exact steps to reproduce.
• Screenshot of the error.
• Folio of the affected record.

User community

• Forum: community.zaazcrm.com (if enabled).
• Monthly online sessions: webinars with new features and questions.

Documentation

• This manual at zaazcrm.com/manual.
• Release notes published with each update.
• Video tutorials (per your plan).

Renewals and sales

• Zaaz sales: sales@zaazcrm.com

Thanks for reading

You've reached the end of the ZaazCRM manual. We hope it was useful. If you find errors or confusing sections, let us know — your feedback helps improve the manual for everyone.

All the best with your business!