Troubleshooting

When something doesn't work, this page has the most common paths.

Can't sign in

1. Verify the email (no spaces, correct).
2. Verify the password (no leading/trailing spaces).
3. Verify the domain (your-company.zaazcrm.com).
4. Use Forgot password? to reset.
5. If you don't get the email: your account may be disabled — ask admin.

I don't see a module

• Permissions — admin resolves it.
• Disabled module.
• Refresh the browser (Ctrl+F5).

A field doesn't save

• Validation — read the error.
• Field permission — read-only.
• Data changed by another user — reopen and save.

Email isn't sending

• Outbox — stuck pending?
• SMTP log (admin) — what error.
• Quota — daily limit hit.

Video call doesn't work

• Browser permissions (camera, mic).
• Pop-up blocker — disable for your domain.
• Slow Internet connection.
• Corporate firewall — try another network.

PDF doesn't generate or looks broken

• Unresolved tokens — data missing on the record.
• Broken format — admin reviews CSS.
• Blank PDF — browser blocked the download.

Search doesn't find

• 2 or more characters minimum.
• Field is searchable — admin configures.
• Permissions — you only see what you can.

A workflow doesn't trigger

• Is it active?
• Does the condition fire?
• Recent errors? History tab.

Uploaded a file but don't see it

• Refresh the tab.
• Right folder.
• Quota — storage full.

When to escalate

If nothing resolves and your admin can't:

• Note what you tried.
• Capture the exact error.
• Incident time.
• Contact support. See Support contact.

Where to next

• Support contact.